Withdrawal of SWM to Eth address pending


#1

Please help with these Three things.

  1. Support tab in my account is not clickable.
  2. Withdrawal of SWM token to ETH address has been pending for long time, yet no hash transaction showing up on Eth blockchain?
    3)On a UX side note. It’s a bit confusing when withdrawing SWM as it asks for “SWM Address” rather than ETH address.

Any support would be appreciated thanks.


#2

We are on to this David. The Ethereum node had to be restarted. You should see the withdrawal in an hour. Thanks


#3

Issue has been resolved. Thanks for the support.


#4

Happy to hear that David.